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Returns

International returns

International returns

On international orders, we offer a refund for damaged, faulty or incorrect items received, or

Category
Returns & Exchanges
URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returns&url=https%3a%2f%2fwww.kathmandu.co.nz%2fhelp-centre%2freturns-and-exchanges%2finternational-returns&lgsku=International%20returns&rk=1&uid=773770827&sid=2&ts=custom&champclick=1&SLIPid=1529377377584&rsc=DaEA9z-qVy71F9qd&method=and&isort=score&view=list
Returns within New Zealand

Returns within New Zealand

You can return items purchased online if they are damaged, incorrect (not as described) or you have changed your mind.

Category
Returns & Exchanges
URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returns&url=https%3a%2f%2fwww.kathmandu.co.nz%2fhelp-centre%2freturns-and-exchanges%2freturns-within-new-zealand&lgsku=Returns%20within%20New%20Zealand&rk=2&uid=773770827&sid=2&ts=custom&champclick=1&SLIPid=1529377377584&rsc=5bWh9elowvXslUBF&method=and&isort=score&view=list
Gift card returns

Gift card returns

If you return a purchase made by gift card, we will give you a replacement gift card or

Category
Returns & Exchanges
URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returns&url=https%3a%2f%2fwww.kathmandu.co.nz%2fhelp-centre%2freturns-and-exchanges%2fgift-card-returns&lgsku=Gift%20card%20returns&rk=3&uid=773770827&sid=2&ts=custom&champclick=1&SLIPid=1529377377584&rsc=Be8aV3mEqLfL-kFZ&method=and&isort=score&view=list
Returns & Exchanges

Returns & Exchanges

 

Category
Help Centre
URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returns&url=https%3a%2f%2fwww.kathmandu.co.nz%2fhelp-centre%2freturns-and-exchanges&lgsku=Returns%20%26%20Exchanges&rk=4&uid=773770827&sid=2&ts=custom&champclick=1&SLIPid=1529377377584&rsc=TeusNgzWzjKKh5hy&method=and&isort=score&view=list
Returns & exchanges policy

Returns & exchanges policy

Any rights you have under this policy in relation to your Kathmandu product are additional to any rights you may have under consumer laws.

Category
Returns & Exchanges
URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returns&url=https%3a%2f%2fwww.kathmandu.co.nz%2fhelp-centre%2freturns-and-exchanges%2freturns-and-exchanges-policy&lgsku=Returns%20%26%20exchanges%20policy&rk=5&uid=773770827&sid=2&ts=custom&champclick=1&SLIPid=1529377377584&rsc=T2N9qpqjUvuvSquL&method=and&isort=score&view=list
How to return an item by post

How to return an item by post

To return an item by post, follow the returns procedure on your packing slip or download the Product Returns Form and fill it in.

Category
Returns & Exchanges
URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returns&url=https%3a%2f%2fwww.kathmandu.co.nz%2fhelp-centre%2freturns-and-exchanges%2freturning-an-item-by-post&lgsku=How%20to%20return%20an%20item%20by%20post&rk=6&uid=773770827&sid=2&ts=custom&champclick=1&SLIPid=1529377377584&rsc=GXGR5cHNhAp18h9X&method=and&isort=score&view=list
Change of mind? No worries.

Change of mind? No worries.

If you change your mind about a purchase, you can return the item.

Category
Returns & Exchanges
URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returns&url=https%3a%2f%2fwww.kathmandu.co.nz%2fhelp-centre%2freturns-and-exchanges%2fchange-of-mind&lgsku=Change%20of%20mind%3f%20No%20worries.&rk=7&uid=773770827&sid=2&ts=custom&champclick=1&SLIPid=1529377377584&rsc=KEM7IRMCkVjzMlWB&method=and&isort=score&view=list
Product repairs

Product repairs

…contact you if your gear cannot be repaired or will incur any fees. The typical turnaround time for repairs is 10 working days, but may take longer during periods of high volume, plus shipping between store and repair office. For more information on returning your item, see Returns & Exchanges.

Category
Product Information
URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returns&url=https%3a%2f%2fwww.kathmandu.co.nz%2fhelp-centre%2fproduct-information%2fproduct-repairs&lgsku=Product%20repairs&rk=8&uid=773770827&sid=2&ts=custom&champclick=1&SLIPid=1529377377584&rsc=PYZpw7qlCCJlV8Rk&method=and&isort=score&view=list
Help Centre

Help Centre

Here you will find a comprehensive collection of helpful articles ranging from product size guides to our shipping and return policies. If there is anything you can’t find, just call our friendly support team, they are always happy to help.

URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returns&url=https%3a%2f%2fwww.kathmandu.co.nz%2fhelp-centre&lgsku=Help%20Centre&rk=9&uid=773770827&sid=2&ts=custom&champclick=1&SLIPid=1529377377584&rsc=C5Sfkvicz8aOsJDQ&method=and&isort=score&view=list
Recovery Tag - ReturnMe

Recovery Tag - ReturnMe

You lose it. Someone finds it. We return it to you for free. The Kathmandu Recovery Tag, powered by ReturnMe™ gets lost items back to you. More than 80% of items protected by ReturnMe™ are returned to owners within 24 hours. Here’s how it work. You activate your tag online using…

URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returns&url=http%3a%2f%2fwww.kathmandu.co.nz%2frecovery-tag-returnme.html&lgsku=61763%2f&rk=10&uid=773770827&sid=2&ts=custom&champclick=1&SLIPid=1529377377584&rsc=8NYnq1tAmDcPuMXb&method=and&isort=score&view=list
Now: $11.98
Recovery Tags - ReturnMe

Recovery Tags - ReturnMe

You lose it. Someone finds it. We return it to you for free. The Kathmandu Recovery Tags, powered by ReturnMe™ gets lots items back to you. More than 80% of items protected by ReturnMe™ are returned to owners within 24 hours. Here’s how it work. You activate your tag online using…

URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returns&url=http%3a%2f%2fwww.kathmandu.co.nz%2frecovery-tags-returnme.html&lgsku=61764%2f&rk=11&uid=773770827&sid=2&ts=custom&champclick=1&SLIPid=1529377377584&rsc=pZ2I35qB9cHXICUx&method=and&isort=score&view=list
Now: $31.98
quickDRY Women's Singlet

quickDRY Women's Singlet

quickDRY® women's racer back singlet ideal for travel and adventure. Lightweight, breathable and quick-drying - the perfect easy-care solution for when you're on the go.

URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returns&url=http%3a%2f%2fwww.kathmandu.co.nz%2fquickdry-women-s-singlet.html&lgsku=12387%2f&rk=12&uid=773770827&sid=2&ts=custom&champclick=1&SLIPid=1529377377584&rsc=2zajZQcK7sfVnddL&method=and&isort=score&view=list
Now: $29.98
quickDRY Women's Brief

quickDRY Women's Brief

quickDRY® Women's boy cut briefs. Lightweight, breathable and quick drying. The perfect easy-care solution for when you're on your travels and adventures or for everyday wear.

URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returns&url=http%3a%2f%2fwww.kathmandu.co.nz%2fquickdry-women-s-brief.html&lgsku=12388%2f&rk=13&uid=773770827&sid=2&ts=custom&champclick=1&SLIPid=1529377377584&rsc=eIg7WWgDTcGPBYnd&method=and&isort=score&view=list
Now: $19.98
quickDRY Men's Singlet

quickDRY Men's Singlet

quickDRY® men's singlet ideal for travel and adventure. Lightweight, breathable and quick-drying - the perfect easy-care solution for when you're on the go.

URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returns&url=http%3a%2f%2fwww.kathmandu.co.nz%2fquickdry-men-s-singlet.html&lgsku=12389%2f&rk=14&uid=773770827&sid=2&ts=custom&champclick=1&SLIPid=1529377377584&rsc=ej5G5%3a64rqEYqziM&method=and&isort=score&view=list
Now: $29.98
quickDRY Men's Boxer Brief v2

quickDRY Men's Boxer Brief v2

quickDRY® men's boxer brief with fly opening. Lightweight, breathable and quick drying. The perfect easy-care solution for when you're on your travels and adventures or for everyday wear.

URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returns&url=http%3a%2f%2fwww.kathmandu.co.nz%2fquickdry-men-s-boxer-brief-v2.html&lgsku=13175%2f&rk=15&uid=773770827&sid=2&ts=custom&champclick=1&SLIPid=1529377377584&rsc=elMMjrCVtMvJHh1Z&method=and&isort=score&view=list
Now: $24.98
quickDRY Men's Brief v2

quickDRY Men's Brief v2

quickDRY® men's brief. Lightweight, breathable and quick drying. The perfect easy-care solution for when you're on your travels and adventures or for everyday wear.

URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returns&url=http%3a%2f%2fwww.kathmandu.co.nz%2fquickdry-men-s-brief-v2.html&lgsku=13176%2f&rk=16&uid=773770827&sid=2&ts=custom&champclick=1&SLIPid=1529377377584&rsc=ooJGIGGgXdn6mMtf&method=and&isort=score&view=list
Now: $19.98
quickDRY Women's Bikini Brief

quickDRY Women's Bikini Brief

quickDRY® Women's bikini cut briefs. Lightweight, breathable and quick drying. The perfect easy-care solution for when you're on your travels and adventures or for everyday wear.

URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returns&url=http%3a%2f%2fwww.kathmandu.co.nz%2fquickdry-women-s-bikini-brief.html&lgsku=13233%2f&rk=17&uid=773770827&sid=2&ts=custom&champclick=1&SLIPid=1529377377584&rsc=ErX10aBltfwmuGK3&method=and&isort=score&view=list
Now: $19.98
Seri Men's Merino Blend Singlet

Seri Men's Merino Blend Singlet

The Seri Men s Singlet is an essential layer offering lightweight, next-to-skin comfort. A natural fibre, merino wool cleverly balances your body temperature no matter what the conditions. Ideal for super-soft, lightweight layering that balances the antibacterial and moisture control properties of…

URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returns&url=http%3a%2f%2fwww.kathmandu.co.nz%2fseri-men-s-merino-blend-singlet.html&lgsku=13355%2f&rk=18&uid=773770827&sid=2&ts=custom&champclick=1&SLIPid=1529377377584&rsc=hszBnjU1GpJzbwlL&method=and&isort=score&view=list
Now: $71.98
Seri Women's Merino Blend Cami

Seri Women's Merino Blend Cami

The Seri Women s Camisole is an essential layer offering lightweight, next-to-skin comfort. A natural fibre, merino wool cleverly balances your body temperature no matter what the conditions. Ideal for super-soft, lightweight layering that balances the antibacterial and moisture control properties…

URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returns&url=http%3a%2f%2fwww.kathmandu.co.nz%2fseri-women-s-merino-blend-cami.html&lgsku=13356%2f&rk=19&uid=773770827&sid=2&ts=custom&champclick=1&SLIPid=1529377377584&rsc=h5cNp-13MZgyDpbU&method=and&isort=score&view=list
Now: $47.98
Australian Himalayan Foundation

Australian Himalayan Foundation

Be part of Nepal’s recovery Donate now to the Australian Himalayan Foundation, which is focusing on rebuilding education centres and returning kids to school.

Category
Our Partnerships
URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returns&url=https%3a%2f%2fwww.kathmandu.co.nz%2fcorporate-responsibility%2fcommunity-partnerships%2four-partnerships%2faustralian-himalayan-foundation&lgsku=Australian%20Himalayan%20Foundation&rk=20&uid=773770827&sid=2&ts=custom&champclick=1&SLIPid=1529377377584&rsc=5vjZEzam0iM4avfM&method=and&isort=score&view=list
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