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Returning Items

How to return an item by post

How to return an item by post

To return an item by post, follow the returns procedure on your packing slip or download the Product Returns Form and fill it in.

Category
Returns & Exchanges
URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returning%20Items&url=https%3a%2f%2fwww.kathmandu.co.nz%2fhelp-centre%2freturns-and-exchanges%2freturning-an-item-by-post&lgsku=How%20to%20return%20an%20item%20by%20post&rk=1&uid=400657177&sid=2&ts=custom&champclick=1&SLIPid=1544540065859&rsc=fz9gYo1gRzshD-Uy&method=and&isort=score&view=list
Returns within New Zealand

Returns within New Zealand

You can return items purchased online if they are damaged, incorrect (not as described) or you have changed your mind.

Category
Returns & Exchanges
URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returning%20Items&url=https%3a%2f%2fwww.kathmandu.co.nz%2fhelp-centre%2freturns-and-exchanges%2freturns-within-new-zealand&lgsku=Returns%20within%20New%20Zealand&rk=2&uid=400657177&sid=2&ts=custom&champclick=1&SLIPid=1544540065859&rsc=%3aACEEQZ-lvfqood7&method=and&isort=score&view=list
International returns

International returns

On international orders, we offer a refund for damaged, faulty or incorrect items received, or

Category
Returns & Exchanges
URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returning%20Items&url=https%3a%2f%2fwww.kathmandu.co.nz%2fhelp-centre%2freturns-and-exchanges%2finternational-returns&lgsku=International%20returns&rk=3&uid=400657177&sid=2&ts=custom&champclick=1&SLIPid=1544540065859&rsc=lcrsMUW8zkeN-N6x&method=and&isort=score&view=list
Change of mind? No worries.

Change of mind? No worries.

If you change your mind about a purchase, you can return the item.

Category
Returns & Exchanges
URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returning%20Items&url=https%3a%2f%2fwww.kathmandu.co.nz%2fhelp-centre%2freturns-and-exchanges%2fchange-of-mind&lgsku=Change%20of%20mind%3f%20No%20worries.&rk=4&uid=400657177&sid=2&ts=custom&champclick=1&SLIPid=1544540065859&rsc=GF8lBdTinWyjd70T&method=and&isort=score&view=list
Product repairs

Product repairs

returned to you. We will also contact you if your gear cannot be repaired or will incur any fees. The typical turnaround time for repairs is 10 working days, but may take longer during periods of high volume, plus shipping between store and repair office. For more information on returning your item,

Category
Product Information
URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returning%20Items&url=https%3a%2f%2fwww.kathmandu.co.nz%2fhelp-centre%2fproduct-information%2fproduct-repairs&lgsku=Product%20repairs&rk=5&uid=400657177&sid=2&ts=custom&champclick=1&SLIPid=1544540065859&rsc=RIPnCbTqbtf-V3xV&method=and&isort=score&view=list
Recovery Tag - ReturnMe

Recovery Tag - ReturnMe

…lost items back to you. More than 80% of items protected by ReturnMe™ are returned to owners within 24 hours. Here’s how it work. You activate your tag online using the unique identification number. When someone finds your item, the tag’s message “return for reward”…

URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returning%20Items&url=http%3a%2f%2fwww.kathmandu.co.nz%2frecovery-tag-returnme.html&lgsku=61763%2f&rk=6&uid=400657177&sid=2&ts=custom&champclick=1&SLIPid=1544540065859&rsc=SXoA88ftpDyFtrU9&method=and&isort=score&view=list
Now: $11.98
Recovery Tags - ReturnMe

Recovery Tags - ReturnMe

…lots items back to you. More than 80% of items protected by ReturnMe™ are returned to owners within 24 hours. Here’s how it work. You activate your tag online using the unique identification number. When someone finds your item, the tag’s message “return for reward”…

URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returning%20Items&url=http%3a%2f%2fwww.kathmandu.co.nz%2frecovery-tags-returnme.html&lgsku=61764%2f&rk=7&uid=400657177&sid=2&ts=custom&champclick=1&SLIPid=1544540065859&rsc=z6vgeTI6zNmca1iB&method=and&isort=score&view=list
Now: $31.98
Everest Basecamp Competition

Everest Basecamp Competition

…What do I need to do to enter? During the Competition Period, you must buy any full-priced pair of Keen branded footwear (excluding clearance items) (Qualifying Purchase) from a Store and provide your Kathmandu Summit Club membership details at the time of purchase. 1 entry into the competition…

Category
Terms & Conditions
URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-1SYDP&lbc=kathmandunz&w=Returning%20Items&url=https%3a%2f%2fwww.kathmandu.co.nz%2fterms-and-conditions%2feverest-basecamp-competition&lgsku=Everest%20Basecamp%20Competition&rk=8&uid=400657177&sid=2&ts=custom&champclick=1&SLIPid=1544540065859&rsc=7CB3d4gZsDe8ySEP&method=and&isort=score&view=list
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NZ