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Damaged

What if my item is damaged, faulty or incorrectly dispatched?

What if my item is damaged, faulty or incorrectly dispatched?

…our design process and we stand behind the quality of the products that bear our name. However, in the unlikely event that you have received a damaged, faulty, or incorrect item please contact us and one of our Team Members will be ready to assist you by taking you through your available options.

Category
Returns & Exchanges
URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-3SYDP&lbc=kathmandunz&w=Damaged&url=https%3a%2f%2fwww.kathmandu.co.nz%2fhelp-centre%2freturns-and-exchanges%2fdamaged-or-faulty-items&lgsku=What%20if%20my%20item%20is%20damaged%2c%20faulty%20or%20incorrectly%20dispatched%3f&rk=1&uid=130385031&sid=2&ts=custom&champclick=1&SLIPid=1544613038687&rsc=9igqpvUNdmSmp20Q&method=and&isort=score&view=list
Power Bank 5200mAH

Power Bank 5200mAH

When you re off the grid, keep your USB connected mobile phones and digital devices charged with our Power Bank 5200mAh. The robust battery charger serves up 5200mAh of rechargeable power and is small, portable and easy to carry. Charge up the unit before you travel and keep your devices working.

URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-3SYDP&lbc=kathmandunz&w=Damaged&url=http%3a%2f%2fwww.kathmandu.co.nz%2fpower-bank-5200mah.html&lgsku=61605%2f&rk=2&uid=130385031&sid=2&ts=custom&champclick=1&SLIPid=1544613038687&rsc=DZAU0utnNM7bPYpW&method=and&isort=score&view=list
Now: $35.98
Granger's Footwear & Gear Cleaner

Granger's Footwear & Gear Cleaner

Whether you have a muddy pack, a filthy jacket or some dirty boots, Granger's Footwear and Gear Cleaner is your must have detergent-based spray. Designed to remove dirt, grime, and odours, this cleaner will do its core job without damaging the water-repellent finish on your outdoor gear or boots.

URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-3SYDP&lbc=kathmandunz&w=Damaged&url=http%3a%2f%2fwww.kathmandu.co.nz%2fgrangers-footwear-gear-cleaner.html&lgsku=61797%2f&rk=3&uid=130385031&sid=2&ts=custom&champclick=1&SLIPid=1544613038687&rsc=Rz-5wLXHtiEvk%3aV-&method=and&isort=score&view=list
Now: $22.48
Granger's Down Wash

Granger's Down Wash

Granger's Down Wash is a wash-in detergent that can care for all your down-filled clothing and equipment. Regular household detergents can reduce your down s ability to insulate or repel water, whereas Granger's will clean thoroughly without damaging the delicate material within.

URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-3SYDP&lbc=kathmandunz&w=Damaged&url=http%3a%2f%2fwww.kathmandu.co.nz%2fgrangers-down-wash.html&lgsku=61800%2f&rk=4&uid=130385031&sid=2&ts=custom&champclick=1&SLIPid=1544613038687&rsc=MuVIouZ4i2FUeV8g&method=and&isort=score&view=list
Now: $22.48
International returns

International returns

On international orders, we offer a refund for damaged, faulty or incorrect items received, or

Category
Returns & Exchanges
URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-3SYDP&lbc=kathmandunz&w=Damaged&url=https%3a%2f%2fwww.kathmandu.co.nz%2fhelp-centre%2freturns-and-exchanges%2finternational-returns&lgsku=International%20returns&rk=5&uid=130385031&sid=2&ts=custom&champclick=1&SLIPid=1544613038687&rsc=A-Yof%3a6D8mKn%3aBk6&method=and&isort=score&view=list
Make a difference

Make a difference

…at our next conservation event. Plastic, debris and rubbish are spilling into our beaches and river systems. It’s threatening our wildlife and damaging our precious ecosystems. But the good folks at Sustainable Coastlines are changing that. With regular clean-ups and tree-planting days – and…

Category
Summit Club Adventures
URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-3SYDP&lbc=kathmandunz&w=Damaged&url=https%3a%2f%2fwww.kathmandu.co.nz%2fsummit-club%2fsummit-club-events%2fvolunteering&lgsku=Make%20a%20difference&rk=6&uid=130385031&sid=2&ts=custom&champclick=1&SLIPid=1544613038687&rsc=V%3aXYU14FUjvlH1pU&method=and&isort=score&view=list
Returns within New Zealand

Returns within New Zealand

You can return items purchased online if they are damaged, incorrect (not as described) or you have changed your mind.

Category
Returns & Exchanges
URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-3SYDP&lbc=kathmandunz&w=Damaged&url=https%3a%2f%2fwww.kathmandu.co.nz%2fhelp-centre%2freturns-and-exchanges%2freturns-within-new-zealand&lgsku=Returns%20within%20New%20Zealand&rk=7&uid=130385031&sid=2&ts=custom&champclick=1&SLIPid=1544613038687&rsc=%3aQXrLQOH3gV0oSMR&method=and&isort=score&view=list
Explorer Set

Explorer Set

Suitable for 8 years and older, the Explorer set includes everything your Kids need to explore the world around them.

URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-3SYDP&lbc=kathmandunz&w=Damaged&url=http%3a%2f%2fwww.kathmandu.co.nz%2fexplorer-set.html&lgsku=61011%2f&rk=8&uid=130385031&sid=2&ts=custom&champclick=1&SLIPid=1544613038687&rsc=ut2OahEkX6gsl3KV&method=and&isort=score&view=list
Now: $29.98
Coffee Plunger Mug

Coffee Plunger Mug

Ideal for keeping your coffee hot and fresh when on the go. Keeps your freshly-plunged coffee piping hot and prevents spills on the go.

URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-3SYDP&lbc=kathmandunz&w=Damaged&url=http%3a%2f%2fwww.kathmandu.co.nz%2fcoffee-plunger-mug.html&lgsku=61049%2f&rk=9&uid=130385031&sid=2&ts=custom&champclick=1&SLIPid=1544613038687&rsc=OiZiUnWlMu-WhAoI&method=and&isort=score&view=list
Now: $35.98
Coffee Mug 430ML

Coffee Mug 430ML

Keep piping hot drinks fresh or iced drinks chilled.

URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-3SYDP&lbc=kathmandunz&w=Damaged&url=http%3a%2f%2fwww.kathmandu.co.nz%2fcoffee-mug-430ml.html&lgsku=61050%2f&rk=10&uid=130385031&sid=2&ts=custom&champclick=1&SLIPid=1544613038687&rsc=QkY0nYRwBkji7OQQ&method=and&isort=score&view=list
Now: $23.98
Summit Club Member Survey

Summit Club Member Survey

…technical problems or traffic congestion on a network or a mobile network or any combination thereof, or any other technical failures including any damage to Entrant's or any other person's fax equipment, mobile handset, computer or peripherals related to, or resulting from, participation in this…

Category
Terms & Conditions
URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-3SYDP&lbc=kathmandunz&w=Damaged&url=https%3a%2f%2fwww.kathmandu.co.nz%2fterms-and-conditions%2fsummit-club-member-survey&lgsku=Summit%20Club%20Member%20Survey&rk=11&uid=130385031&sid=2&ts=custom&champclick=1&SLIPid=1544613038687&rsc=dbCiJPZsWwGYjDfF&method=and&isort=score&view=list
Trekking to rebuild Nepal

Trekking to rebuild Nepal

…It was the worst natural disaster to strike Nepal in close to a century. In addition to the human cost, the earthquake caused $10 billion of damage to the country’s infrastructure, which equates to about half of its nominal GDP. This was followed a month later by a second earthquake registering…

Category
Member Stories
URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-3SYDP&lbc=kathmandunz&w=Damaged&url=https%3a%2f%2fwww.kathmandu.co.nz%2fbe-inspired%2fmember-stories%2ftrekking-to-rebuild-nepal&lgsku=Trekking%20to%20rebuild%20Nepal&rk=12&uid=130385031&sid=2&ts=custom&champclick=1&SLIPid=1544613038687&rsc=Efsa0YOhAjiwnlz%3a&method=and&isort=score&view=list
Summit Club Competitions

Summit Club Competitions

…technical problems or traffic congestion on a network or a mobile network or any combination thereof, or any other technical failures including any damage to Entrant's or any other person's fax equipment, mobile handset, computer or peripherals related to, or resulting from, participation in this…

Category
Summit Club
URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-3SYDP&lbc=kathmandunz&w=Damaged&url=https%3a%2f%2fwww.kathmandu.co.nz%2fsummit-club%2fsummit-club-competitions&lgsku=Summit%20Club%20Competitions&rk=13&uid=130385031&sid=2&ts=custom&champclick=1&SLIPid=1544613038687&rsc=41uFIu5t3pxT8n-M&method=and&isort=score&view=list
20 essential camping tips

20 essential camping tips

…essentials that perform well in outdoor conditions and will last you for many camping adventures to come are what you're after. Cheap equipment that damages easily and doesn’t provide comfort and protection will not make for a happy camper. Be prepared for the worst. Camping essentials also include…

Category
Tips & How-to's
URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-3SYDP&lbc=kathmandunz&w=Damaged&url=https%3a%2f%2fwww.kathmandu.co.nz%2fbe-inspired%2ftips-and-how-tos%2f20-essential-camping-tips&lgsku=20%20essential%20camping%20tips&rk=14&uid=130385031&sid=2&ts=custom&champclick=1&SLIPid=1544613038687&rsc=S3jvdu6wHuKorn6A&method=and&isort=score&view=list
Step Into Spring Facebook Promotion - Terms & Conditions

Step Into Spring Facebook Promotion - Terms & Conditions

…technical problems or traffic congestion on a network or a mobile network or any combination thereof, or any other technical failures including any damage to an entrant’s or any other person’s fax equipment, mobile handset, computer or peripherals related to, or resulting from, participation in this…

Category
Terms & Conditions
URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-3SYDP&lbc=kathmandunz&w=Damaged&url=https%3a%2f%2fwww.kathmandu.co.nz%2fterms-and-conditions%2fstep-into-spring-facebooktwitter-promotion&lgsku=Step%20Into%20Spring%20Facebook%20Promotion%20-%20Terms%20%26%20Conditions&rk=15&uid=130385031&sid=2&ts=custom&champclick=1&SLIPid=1544613038687&rsc=UrUD7ZZ3ZL9evkzX&method=and&isort=score&view=list
Everest Basecamp Competition

Everest Basecamp Competition

…competition are not liable (including in negligence) for any loss (including indirect, special or consequential loss or loss of profits), expense, damage, personal injury, illness or death suffered in connection with this competition or any prize, except for any liability which under statute cannot…

Category
Terms & Conditions
URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-3SYDP&lbc=kathmandunz&w=Damaged&url=https%3a%2f%2fwww.kathmandu.co.nz%2fterms-and-conditions%2feverest-basecamp-competition&lgsku=Everest%20Basecamp%20Competition&rk=16&uid=130385031&sid=2&ts=custom&champclick=1&SLIPid=1544613038687&rsc=JPQP4wBbZnSvYd4G&method=and&isort=score&view=list
Kids Telescope

Kids Telescope

Compact telescope with up to 32x magnification for ages 8+.

URL
http://gear.kathmandu.co.nz/search?p=R&srid=S1-3SYDP&lbc=kathmandunz&w=Damaged&url=http%3a%2f%2fwww.kathmandu.co.nz%2fkids-telescope.html&lgsku=61023%2f&rk=17&uid=130385031&sid=2&ts=custom&champclick=1&SLIPid=1544613038687&rsc=v%3abZ6XAUrh6mB8jn&method=and&isort=score&view=list
Now: $47.98
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